SERVICE

What are the available payment methods?

You can pay your order with the following payment methods: iDeal, Mister Cash, SOFORT, PayPal, Visa Card and MasterCard.

What are the shipping costs?

We offer free shipping within the Netherlands on all orders over € 40,-. Orders under € 40 will cost € 8 and outside the Netherlands € 20,-. If you place your order from outside Europe, you might have to pay import duties, depending on local customs.

I haven't received an order confirmation?

It can take up to 3 hours after you have placed your order to receive the confirmation. Please also check your spam inbox.

If the payment has been processed and you haven’t received a confirmation after three hours, please get in touch with our customer service.

What is the current status of my order?

Once you have placed your order, you will receive a confirmation email. We will then start to process your order within 1 tot 2 business days. When the order is ready for shipment, you will receive an email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

Can I cancel my order?

If you wish to cancel your order, please contact us immediately. We will look into the status of your order. If it hasn’t been processed yet, we’re usually able to cancel it for you.

If it’s not possible to cancel or change the order, please refuse the package at the door upon delivery. It will then be returned to our warehouse at our own cost. Once the return has been processed, we will get in touch with you for your preferred solution.

What is the return policy?

Our returns policy allows you to return products unused within 14 days of receiving them. You can open the package and check the contents. Returns will only be accepted when the items are unused and in the original packaging.

How can I return an order?

You have 14 days to return your order after receiving it. Items must be returned unused and in the original packaging.

Please go to a postal service and ship your package to:

CHARAQTER
Raadhuisplein 21F
5151 JH Drunen
The Netherlands

Once we have received your return, we will do our best to process it as quickly as possible.

TERMS OF USE
By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

AVAILABILITY
When purchasing an item it is always possible that the purchased item cannot be processed in case of a lack of availability. We will cancel the order and contact the buyer through e-mail. Please keep in mind all items are limited!

SECURITY
Purchases made through CHARAQTER are secured by iDeal, Visa, Mastercard, Maestro, PayPal the most trusted internet payment processing companies. Personal contact information transmitted to us will never be sold to third parties.

LOST AND MISSING ITEMS
CHARAQTER is not responsible for any lost, missing or damaged items. After sending the purchased item the responsibility of the item is in hands of the carrier.

CUSTOMER SERVICE
Do not hesitate to contact us if you have any questions, info@charaqter.com.
KVK: 62984829
BTW: 855040920B01
BANK: NL04KNAB0256696268

SHIPPING
Shipping will take place 1-15 business days from the date of purchase. CHARAQTER is not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. Please check back with us periodically for any updates regarding our shipping policies.

Please note customers ordering outside Europe will be responsible for all import tax charges.

RETURN POLICY
Any products purchased in the sale cannot be returned only exchange for another size if available. Please order carefully to be sure you get products that are right for you. If there is a product defect or a problem with your order, please email CHARAQTER for the quickest response.

Should you for any reason be unhappy with our delivered items, all products must be returned within 14 days of receipt. All products must be unworn and unwashed. The term begins with the receipt of the goods. We don´t cover the shipping costs of returning your goods.

PRIVACY POLICY
By using our services you are providing certain personal data to us. We only retain and use the personal data provided directly by you or for which it is clear that it has been supplied to us to be processed. Your privacy is of great importance to us. Therefor we process your personal data with the utmost care and in compliance with the requirements laid down by the Dutch Personal Data Protection Act (DPDA). We will not provide any personal data to third parties without your permission. This privacy statement was last amended on the 13th of January 2018.

ORDERS
We use the following data to process orders:
• Name
• Billing address
• Email address
• Payment details

NEWSLETTER
We have a newsletter to inform those interested of our products. Your email address will be added to the list of subscribers with your explicit consent only. Each newsletter contains a link to unsubscribe from our newsletter.

COOKIES
In order to provide you with optimum service we may use cookies. Cookies are small text files that can be read by a webserver in the domain that put the cookie on your hard drive. Cookies are used to store your preferences and settings.

GOOGLE ANALYTICS
To compile analytics, such as how often users visit our website and what pages they visit when they do so, we use Google Analytics. Google Analytics collects the IP address assigned to you on the date you visit the website. We only use the information we get from Google Analytics to maintain and improve our website’s technical performance. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

SOCIAL MEDIA
Our website features social media buttons. These buttons are used by the providers of these services to collect your personal data.

THIRD-PARTY WEBSITES
This statement is not applicable to third-party websites connected to this website through links. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner. We recommend you read these websites’ privacy statements before making use of these websites.

SECURITY
We take security measures to reduce misuse of and unauthorized access to personal data. We do keep statistics on our website, giving us access to individual data. However, we only access individual data insofar as necessary for the purposes set out in this statement.

CHANGES
We reserve the right to modify this statement at all times.

Please contact us if you have any questions regarding to our privacy policy or if you wish to review, modify or delete your personal data.

CONTACT

E-mail address: info@charaqter.com

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Support within
24 hours.

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Shipping within 1
to 2 business days.

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